Comments on: Direct Energy

By: idiotDE

idiotDE — Fri, 21 Aug 2009 23:03:26 +0000

i scheduled my last payment due 07/20 (switched service provider) to DE online around 07/10 using CITI virtual credit number, same CC number was used and charged immediately to TWC. I did not know same CITI virtual CC number could not be used twice! lesson learned.

So i got this letter on 07/30 from DE saying their transaction got rejected and asking for money, i immediately contact both CITI and DE and made payment over the phone, charged also for convenient fee. fine! then on 08/05 i received the letter from AlliedInterstate, the debt collector, for the same money! Alliedinterstate told me that DE reported this debt on 07/06, the date the bill was just generated!!! way beyond the due date on 07/22!!!! Isn’t this common sense that service provider send letter again for money, maybe impose some penalty, if no payment was received in 30 days, then do something else??? WTF!!!

I gave AlliedInterstate my payment confirmation number from my 07/30 payment, the Moron named Alijah sat the finding and did nothing!!! Which led to another letter from AlliedInterstate asking for money again on 08/20.

Now they are contacting DE to verify my payment, hopefully this would be solved soon.

A bunch of morons from DE and i will never use DE AGAIN!!!

By: Colleen

Colleen — Tue, 18 Aug 2009 20:08:52 +0000

These are good to read. I had a “salesman” in wanted to sign me up for Direct Energy for natural gas. A red flag always goes up when they won’t leave paper work about their offers. I just told him that he’d have to leave something for my husband to read over or I wouldn’t be interested. But in all honesty I wanted to take time to “research” them for the latest scams or no scams. This is not the only website of its kind with opinions like this. So I’m glad I waited. If they have to have it signed before they leave then they’re not worth signing up with is my opinion.

By: MKS

MKS — Sat, 15 Aug 2009 17:34:57 +0000

Direct Energy is a bunch of robbers. People should move away from them ASAP. They play on the ignorance of their customers and know how to seek out money from them. One of the worst customer service. No concept of retaining customers.

By: honey25

honey25 — Fri, 10 Jul 2009 17:45:23 +0000

I have been with direct energy for about 3 years. Every year I recieved a bill like every 4 to 5 months. When I call to find out why my bill is not coming in like it should, they say wait we will send it in the mail only to find out the bill is like $500 or more that has to be paid all at once. They can set you up on this “deferment plan” which breaks down the bill and you pay a percentage fo the amount over time, but if at any time you are late, the plan is automatically broken and you owe everything all at once again and cannot be placed on another deferment plan. They will not even work with you off your lights go. All of the electric companies here in the US are scams and all about themsleves out to ripped folks off!!!!

By: Fazel Ali

Fazel Ali — Fri, 12 Jun 2009 01:22:24 +0000

Direct Energy has one of the poorest customer service I have ever dealt with. My business is in jeopardy. We have had no power since the last 24 hours and I have spoken with several of their customer service staff and none of them has been able to give me any answer except ” You will need to wait and we are not able to tell you when electricity will return”. Is that what I have to tell my customers!!!
This is a dry clean plant and I have hundreds of customer garments I am responsible for. I definately will not renew my contract with Direct Energy. Everyone in my neighbourhood has electricity except us.

By: DO sucks

DO sucks — Fri, 27 Feb 2009 20:13:51 +0000

I am a business owner and signed with Direct Energy (under pressure) at 11 cents per kWh, but as my company slowed down our electricity consumption decreased yet we still had to pay for our average electricity usage over the previous 12 months.

We were hit with capacity charges of $2000 for that difference each month.

Direct Energy charged me 24,000 for electricity I never used. If you sign a contract and reduce your consumption you WILL STILL PAY FOR THAT ELECTRICITY. The effective kWh rate went from 11 cents to 20 cents.

Total scam that nearly bankrupted my business.

By: claudisol

claudisol — Thu, 18 Dec 2008 18:26:59 +0000

I just got a bill from DE from September 2006 2 yrs after, I don’t keep all my bill statements but I can see my bank statement and I can see I made monthly payments to DE until October and started with Reliant in Octuber 2006, I called to find out why they’re sending me a bill for 2yrs ago and what they did? they send me to a collection agency

By: Linksterhumble

Linksterhumble — Wed, 17 Dec 2008 04:42:46 +0000

Direct energy has the worst customer service I have ever had with any utility company in over 30 years. I received a billing of over $800 for September..oh yeah we didn’t have power for 18 days either. When I first called I was told Centerpoint Energy gave the meter reading and I would have to request another meter reading. I offered to pay the amount and get a credit after the next meter read and was told it wasn’t necessary. My power was cut off only to be told there was an error in their computer system. After I called I was told the day the power was cut off that they had issued an emergency “re-connect”. After spending over 4 hours on the phone the next 2 days we had our power cut back on. I was then told that the previous 3 billings were estimated usage and not actual meter reads from Centerpoint Energy. Beware of “minority” owned companies. I’m through with Direct Energy. I have paid my over billings, $928 in late October, then almost $400, and $500 to minimize the risk of losing power again since I travel out of town often. But no more, I’m changing my provider!

By: sixteenstone

sixteenstone — Wed, 19 Nov 2008 23:20:23 +0000

I haven’t got a bill since August, before that a bill since April. They keep telling me that the bill hasn’t been generated, I keep crediting my account each month. I have finally contacted the PUC of Texas,,,again. This crap is getting old. So whist I credit my account the money in there is drawing interest for DE. Do I see another scam for Direct Energy? You bet your sweet butt I do.

By: rebeccakris

rebeccakris — Fri, 14 Nov 2008 02:37:57 +0000

Yes! I was with a company that filed for bankruptcy in May or June and had to suddenly switch. I switched to Direct Energy, but still haven’t received a bill. I emailed and called DE and they said something was wrong with their billing, but that was months ago. My friend said this happened to her once and when she finally got a bill it was just for a few months. I sure hope that is the case! I am renting. When I move and need to cancel service, I’m sure they are going to notice something odd about my account. I actually have a $400 credit on my account because I was sending in payments (just a set amount) through my Bill Pay service. We’ll see what happens!