Direct Energy
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Direct Energy is one of the larger electric companies in the United States who began operation in North America in 2000. They have been in business for quite awhile and occasionally can be quite competitive. You can compare Direct Energy with multiple other Texas electric companies on this site to see if they are being competitive. This site only recommends reputable electric companies. Although some electric companies are reputable they do not always have the best electric rate. In order to make sure the companies we recommend continue to price competitively we take our commercial customers out to bid each time their contract comes up on expiration. This allows for a continuous competitive price to come back each time a companies energy contract comes up for renewal.
More About Direct Energy
Direct Energy is one of North America’s leading integrated energy companies and a member of the Centrica group of companies.
With operations across Canada, Texas and the north-eastern United States, Direct Energy delivers C$8 billion of energy and related services to over five million residential and commercial customers.
Worldwide, the Centrica group of companies provides energy and other services through more than 32 million customer relationships.
9 Comments
September 5th, 2008 at 10:57 pm
I’ve been with Direct Energy since June but still haven’t received a bill. Anyone else having the same problem? I’ve called them twice and each time they said there’s something wrong with their billing. I hate to think what I’ll owe when I finally do receive one.
September 28th, 2008 at 9:25 pm
My Wife And I Have A 2 bedroom Apt.Direct Energy Claims They Sent Us A Letter Telling Us The Fixed Rate Plan Was Coming Up And Need To Renew Or Go To A Flex Rate.. Well That Was In June The Letter Was Sent “THEY SAY”!! We Never Got A Call A Letter Just A Bill That Doubled To $413.00 Bucks For August And Sept. Was Another$400 Plus I feel Taken What Laws Protect Us As Customers? I Have Sent Formal Complaint..
November 19th, 2008 at 6:20 pm
I haven’t got a bill since August, before that a bill since April. They keep telling me that the bill hasn’t been generated, I keep crediting my account each month. I have finally contacted the PUC of Texas,,,again. This crap is getting old. So whist I credit my account the money in there is drawing interest for DE. Do I see another scam for Direct Energy? You bet your sweet butt I do.
December 16th, 2008 at 11:42 pm
Direct energy has the worst customer service I have ever had with any utility company in over 30 years. I received a billing of over $800 for September..oh yeah we didn’t have power for 18 days either. When I first called I was told Centerpoint Energy gave the meter reading and I would have to request another meter reading. I offered to pay the amount and get a credit after the next meter read and was told it wasn’t necessary. My power was cut off only to be told there was an error in their computer system. After I called I was told the day the power was cut off that they had issued an emergency “re-connect”. After spending over 4 hours on the phone the next 2 days we had our power cut back on. I was then told that the previous 3 billings were estimated usage and not actual meter reads from Centerpoint Energy. Beware of “minority” owned companies. I’m through with Direct Energy. I have paid my over billings, $928 in late October, then almost $400, and $500 to minimize the risk of losing power again since I travel out of town often. But no more, I’m changing my provider!
December 18th, 2008 at 1:26 pm
I just got a bill from DE from September 2006 2 yrs after, I don’t keep all my bill statements but I can see my bank statement and I can see I made monthly payments to DE until October and started with Reliant in Octuber 2006, I called to find out why they’re sending me a bill for 2yrs ago and what they did? they send me to a collection agency
January 26th, 2009 at 1:47 pm
I was cheated also by direct energy. A direct energy agent came and invited me to join and I signed the contract. the front page clearly writes Pls. reaffirm after Nov. 2. Before Nov. 2 someone called me to reaffirm and I said Yes, thinking that I still have until Nov. 2 to cancel it. Its like any other contract or services you signed on, they gave you grace period. And when i called Nov. 3 they told me I cant anymore bec. its past 10 days, though the front page of the contract clearly says Pls reaffirm after Nov. 2. First they charged so much and they lied and cheated on me. The front page is different from what is inside the contract. Direct energy is a scam and liar
June 11th, 2009 at 8:22 pm
Direct Energy has one of the poorest customer service I have ever dealt with. My business is in jeopardy. We have had no power since the last 24 hours and I have spoken with several of their customer service staff and none of them has been able to give me any answer except ” You will need to wait and we are not able to tell you when electricity will return”. Is that what I have to tell my customers!!!
This is a dry clean plant and I have hundreds of customer garments I am responsible for. I definately will not renew my contract with Direct Energy. Everyone in my neighbourhood has electricity except us.
July 10th, 2009 at 12:45 pm
I have been with direct energy for about 3 years. Every year I recieved a bill like every 4 to 5 months. When I call to find out why my bill is not coming in like it should, they say wait we will send it in the mail only to find out the bill is like $500 or more that has to be paid all at once. They can set you up on this “deferment plan” which breaks down the bill and you pay a percentage fo the amount over time, but if at any time you are late, the plan is automatically broken and you owe everything all at once again and cannot be placed on another deferment plan. They will not even work with you off your lights go. All of the electric companies here in the US are scams and all about themsleves out to ripped folks off!!!!
August 21st, 2009 at 6:03 pm
i scheduled my last payment due 07/20 (switched service provider) to DE online around 07/10 using CITI virtual credit number, same CC number was used and charged immediately to TWC. I did not know same CITI virtual CC number could not be used twice! lesson learned.
So i got this letter on 07/30 from DE saying their transaction got rejected and asking for money, i immediately contact both CITI and DE and made payment over the phone, charged also for convenient fee. fine! then on 08/05 i received the letter from AlliedInterstate, the debt collector, for the same money! Alliedinterstate told me that DE reported this debt on 07/06, the date the bill was just generated!!! way beyond the due date on 07/22!!!! Isn’t this common sense that service provider send letter again for money, maybe impose some penalty, if no payment was received in 30 days, then do something else??? WTF!!!
I gave AlliedInterstate my payment confirmation number from my 07/30 payment, the Moron named Alijah sat the finding and did nothing!!! Which led to another letter from AlliedInterstate asking for money again on 08/20.
Now they are contacting DE to verify my payment, hopefully this would be solved soon.
A bunch of morons from DE and i will never use DE AGAIN!!!