YEP | Your Electric Provider

I have just received my first bill from YEPE and have had the same experience. The extra fees have taken the price from the stated .127 to .151 I have tried calling, but left on hold, I have tried the chat line but can’t get through, I have sent e-mails to customer service but have not gotten replies. So much for the claim concerning good customer service. I have additional charges added to the bill for TDSP, and regulartory fees. I did not have the additional fees when I was with reliant.

in addition to that, I signed up for a 3 month fixed term of $0.135 kwh. It said on my bill that the average price I paid is $.207. How did that happen and even if that is the case, how did I get an $89 bill?

I am currently on the “Guaranteed Savings and no Long Term Commitment Plan.” I have racked my brain going back and forth between my bill and the Facts Label, and it doesn’t make any sense at all. The September Facts Label shows an average costs based on usage (18.1 cents per kwh for 500 kwh, 16.0 cents per kwh for 1000, and 15.9 cents per kwh for 1500 kwh) for my area (AEP Central). Those numbers are averages based on a base charge of 12.7 cents per kwh for AEP Central “plus all delivery charges from your TDSP.” I used 2102 kwh of electricity last month with TDSP charges of 75.91 on my bill. That comes out to be 3.6 cents per kwh for TDSP charges, combined with the base charge of 12.7 cents, so that equals 16.3 cents per kwh total. Taxes are separate, of course, and I understand that. Well, my average price paid for electricity on my bill (excluding taxes) was 19.2 cents per kwh. Why in the world is my price so high? The Facts Label claims that their price will be between 7-20% lower than the total price to be paid (base price plus TDSP charges) WTU Retail Energy in my service area. WTU doesn’t even appear as a provider choice for me on the power to choose website. All the other companies listed for other areas, which are usually more expensive than average (Reliant, CPL, TXU) are either the same price or cheaper. On a side note, I went to the actual AEP website and saw what YEP actually overcharged me on my TDSP charges. I’ve filed a complaint with the PUCT. I will switch providers in a month so YEP will get to gouge me one more time. Customer service is awful. Avoid this company like the plague…don’t walk, run!

This company is a bottom feeder, stay away from them. Their customer service is just as bad. File on them for price gouging, deptive trade practives, BBB, Federal Trade Commission, Texas Attorney General.

I’m afraid I too was victimized by YEP as well. Having just finished out a 12 month fixed rate contract that was about as fixed as the price of oil. Not only was the rate they quoted me false but they have a billing system that almost forces you to pay via credit card or bank draft. They do give you 16 days to pay but what they don’t tell you is that 10 of those days are them waiting for the check to clear. So in reality, if you drop the check in the mail the day after you get the bill it will probably be considered late because of the mail lag and 10 day to clear parameter will force it past the due date. Then they instantly send you a notice of disconnection and basically demand payment. I think that the fact that the Texas PUC lets companies like this operate is a disgrace. These guys are complete schlocks! They tried to rip me off of my last month of my 12 month contract saying that the day I asked to switch to YEP was my service date and since my last meter read was past that date I was charged the month to month rate, which by the way, was outrageous. I fought with them on the phone and in their useless chat rooms for weeks and finally paid what my contract rate should have been. Then I filed a complaint with the Texas PUC and I have finally received a refund and gratification. I have to say, generally I am not a fan of industry regulation but, after this experience, I am. DEREGULATED POWER IS NOT WORKING AND PEOPLE ARE BEING RIPPED OFF BY THESE FLY BY NIGHT COMPANIES. STAY AWAY FROM YEP!

Not only are their rates not what they quote, but the customer service is horrible – IF you can get through. I’ve spent hours trying to get someone on the phone and on the live chat. In addition, the past 2 months, after I paid my bill, my service has been disconnected! After the first time (power was off for 9 hrs. before the technician got back to reconnect!), I called to verify receipt of payment and asked that they make sure I don’t get disconnected. The rep assured me that the account is paid and disconnect will not happen. Guess what? My service was once again disconnected for non-payment! When I called YEP, the same rep who had told me the day before that my acct. was OK answered my call and asked how he could help. I told him that my service was disconnected and his response was, “Your service has been disconnected?” I was furious! Evidently, there was a problem with the disconnect orders being sent out; even though my account was paid, it was not showing paid???? Any how, again, my service was off 6 hrs. before the tech came back. Once again, my bill is paid; I’m waiting to see if the Oncor truck pulls up and turns off my service (of course, when I tell him my acct. is paid and I’m trying to reach YEP, the hold time is too long, and he leaves!) I have filed a formal complaint with the PUC. I’m looking to change providers, but seems none of them are without major complaints! What to do??

I should also add I have filed complaints against them with the PUC only YEP said I did not talk to them first, which of course was a lie and I have all this documented. And yes I had made an agreement to pay by friday and they sent a disconnect on thursday and I could not get thru to them until monday & I paid and they told me it was fine. And Tuesday morning ONCOR pulled up & turned it off again. We had a 12 hour wait to get it back on. If anyone of you knows an attorney we could file a class action suit against this company with please e mail me. nreie2008@yahoo.com they are rude and we have NEVER had our electricity turned off before I signed up with this company. I got my bill in Jan on the 7th and it was dated the 2nd & I got a disconnect notice Jan 30th dated the 20th so do they just back date these notices and bills because even the US postal service is not that slow! As soon as my contract is up we these guys I am changing and believe me I am counting the days!!!!!
Signed another victim of deregulation

The bills by YEP are not based on usage. They have no record of ever reading my meter. The are “guessing” at my bill. They will not answer questions truthfully when I call. I have to switch immediately before any more damage is done.

I was due to close on my house on 26 Feb 2009 but the closing got pushed back. So I called all of my utilities including this sham of a company. I spoke with one of the “customer service” reps who assured me the date for the electricity turn off was pushed back to the new requested date of 3 March 09. Well today, 26 Feb, my electricity was turned off. I called them and got the runaround about how there were no notes on my account about a new date of cancellation. All they could say was there is no record. I spoke with a supervisor who could have cared less about the situation. He stated that I could pay the $42 reconnect fee if I needed it back on. I asked to speak to his supervisor and of course there was no one higher in his office. I asked for an e-mail or name of his supervisor and he gave me the customer service e-mail that is routed through him for resolution – ridiculous. These people are fools if they think that word will not get out about their practices. It is simple to see they have horrible management and do not know the first thing about running a business. I would definitely recommend all interested parties stay away from this company.

What can I say I am counting the days until our contract is up with them. What I wanted to know is if the terms of service state that they will charge you for the delivery fees? Also when I called the office the lady would not give me away to identify her, but she stated there were only 3 people who worked in their office as customer service reps. THREE thats horrible!

Stay away!! 9.7 cent plan kept going up 13,14 and finally to 16 cents!!! Ridiculous!!

YEP is HORRIBLE. The only thing worse than all the hidden fees that everyone else has reffered to, is their customer serivice.

I had to schedule a move from one address to another. Every other electric company I’ve ever been with, this simply involves:

1. Call them
2. Tell them the new address
3. Tell them the date you want the service conected at the new address, and the date you want service disconected at the old address

I tried to do this with YEP. The first time called I was on hold for 25 minutes, then the line disconected. The second time I was on hold for longer, but actually got hold of a live person. Mind you they’re only open on weekdays, and only until 5pm.

I was told that they could set up service to my new address on the phone, but that I needed to fax a written request to disconect service from my old address. They also assigned me a different account number for the new address. I had to send three differnt faxes before they acknowledged receiving the disconnect request for my old address.

A short time later, I decided to eat the early termination fee, and go back to Texas Power. I’ve learned that even with energy serive, there’s more to it than price.

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