YEP is a new electric company in Texas that has several energy professionals that have experience working in the Texas electric and natural gas market for several years. YEP is a licensed retail electric provider in Texas however they are a new company and there is not a lot of information available about the company. From the comments posted by YEP customers at the bottom of this article it is complained that YEP tags on additional charges in the form of TDSP pass through charges that are not initially disclosed in their advertising. Normally TDSP charges are already bundled into an all in rate when initially advertised as you would see if browsing on the power to choose website or this website. Apparently from the statements of YEP’s customers, YEP advertises a rate that does not include pole and wires charges and then when they get their bill those additional charges are added into the rate. In Texas most residential fixed electric rates bundle their TDSP charges in with the energy only charges to quote an all in rate. These all in rates are the norm in the Texas Residential electric service market and make residential electric rate comparisons a breeze for customers shopping rates. When a few electric companies deviate and show a rate without the TDSP fees bundled in, it deceives the customers. If other YEP customers or YEP electric company reps could respond to these complaints and verify if they are true, it would be appreciated. If you have a YEP bill you would like us to bill audit please fax to 1-903-484-9222.
Digging around the internet we have found that they primarily advertise to residential electric customers in Texas with not a lot of emphasis on commercial energy in Texas. Their electric rates appear to be competitive when comparing with other electric companies in Texas. One issue we have seen with new electric companies entering the Texas market is starting out with an undiciplined energy hedging and risk management policy. Electricity ends up being sold cheaper then the company can afford and we have seen several electric companies end customer energy contracts, pack up, and leave the state of Texas never to return.
Because YEP does not yet have a long established history in the state of Texas we would recommend electric customers to be cautious when signing up with them. For a comparable Texas electric provider offering similar low cost discount electric rates we would recommend comparing YEP with Startex Power for a good shorter term rate or variable rate and comparing with a fixed electric rate we recommend Champion Energy.
6 users commented in " YEP | Your Electric Provider "
Follow-up comment rss or Leave a TrackbackI received a call today from a Your Energy Provider customer saying that they called YEP to dispute electric bill charges. According to the customer they signed up on a fixed electric rate which appeared to be the cheapest fixed electric rate at the time. Additional charges showed up on her bill causing the TDSP charges to go up higher. Since she signed up on a fixed residential electric rate the TDSP charges should be locked in. Providers are not allowed to raise their electric rates on a current fixed rate contract and blame it on TDSP charges. A residential fixed electric rate should be an all in rate without the risk of price fluctuations.
If you are a customer of YEP and have had your electric bill crammed with additional charges you did not agree to you can fax your issue and the electric bill in question to the PUCT at : Fax 512-936-7003
Please describe your issue and the work you did to resolve the issue. Describe what YEP told you and fax your electric bill in total along with your descriptive explanation of the issue to the Public Utility Commissions fax number.
I have just received my first bill from YEPE and have had the same experience. The extra fees have taken the price from the stated .127 to .151 I have tried calling, but left on hold, I have tried the chat line but can’t get through, I have sent e-mails to customer service but have not gotten replies. So much for the claim concerning good customer service. I have additional charges added to the bill for TDSP, and regulartory fees. I did not have the additional fees when I was with reliant.
I want to know what is the average delivery charge/tdsp rate? I have gotten a bill of $89. $49 of that for TDSP/delivery charge. I have only been in the apartment for 2 weeks and my usage is only 152 kwh!!!!
in addition to that, I signed up for a 3 month fixed term of $0.135 kwh. It said on my bill that the average price I paid is $.207. How did that happen and even if that is the case, how did I get an $89 bill?
I signed up for a fixed rate of $.125/kWh and was billed at varying rates above $.133. Cannot reach Customer Service by phone, and they do not answer emails. The only response I got was after I mailed a complaint to the Texas PUC with a copy to YEP Customer Service and that was to say that the rate was correct. I have now mailed a request for the Facts Label in effect at the time of my agreement since once again I can get no response from their Customer Service via email. Does anyone know how I can get out of this contract without penalty?
I am currently on the “Guaranteed Savings and no Long Term Commitment Plan.” I have racked my brain going back and forth between my bill and the Facts Label, and it doesn’t make any sense at all. The September Facts Label shows an average costs based on usage (18.1 cents per kwh for 500 kwh, 16.0 cents per kwh for 1000, and 15.9 cents per kwh for 1500 kwh) for my area (AEP Central). Those numbers are averages based on a base charge of 12.7 cents per kwh for AEP Central “plus all delivery charges from your TDSP.” I used 2102 kwh of electricity last month with TDSP charges of 75.91 on my bill. That comes out to be 3.6 cents per kwh for TDSP charges, combined with the base charge of 12.7 cents, so that equals 16.3 cents per kwh total. Taxes are separate, of course, and I understand that. Well, my average price paid for electricity on my bill (excluding taxes) was 19.2 cents per kwh. Why in the world is my price so high? The Facts Label claims that their price will be between 7-20% lower than the total price to be paid (base price plus TDSP charges) WTU Retail Energy in my service area. WTU doesn’t even appear as a provider choice for me on the power to choose website. All the other companies listed for other areas, which are usually more expensive than average (Reliant, CPL, TXU) are either the same price or cheaper. On a side note, I went to the actual AEP website and saw what YEP actually overcharged me on my TDSP charges. I’ve filed a complaint with the PUCT. I will switch providers in a month so YEP will get to gouge me one more time. Customer service is awful. Avoid this company like the plague…don’t walk, run!
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