Riverway Power is also known as Sure Electric, LLC and is a retail electric provider operating in Houston Texas. The electric company is managed by seasoned Texas electric company professionals who have been a part of the deregulation process in Texas since 2002. Riverway Power is working to expand beyond Texas to 17 other deregulated states throughout the United States.
Update on Riverway Power Electric Provider
James wrote in that Riverway Power recently canceled his 1 year fixed electric rate contract due to natural gas price increases. Many do not know this but most of the electricity in Texas is generated using natural gas. When a Texas electric company like Riverway Power buys your energy they buy the commodity natural gas. If they do not buy and hedge the commodities they sell as electricity carefully, they have to cancel their energy agreements or go bankrupt. If your energy contract was not honored with Riverway Power please feel free to let us know by commenting below so we can warn others.
Monty wrote on April 19th, 2008 at 11:47 am about Riverway Power, “They just canceled my contract. This was very upsetting as it is a pain in the rear to switch power providers and then they pull a “bait and switch” on you.”
For Low Cost Residential Electricity in Texas we recommend Champion Energy. Sign up with Champion on a promotional fixed electric rate below that will not change for the entire term of the contract.
Champion Promotional Electric Rate - Sign up Now!
Riverway Electric Company
Riverway Power boasts that their company is set a part from the other Texas electric providers because of their 360 degree customer focus approach. Lousy customer service is something Riverway Power works to avoid however many new electric providers get it wrong when it comes to billing their customers correctly and staying in business for the long term. As of recently they have put a huge ding on their reputation by not honoring low cost 12 month fixed electric rate contracts they were selling Texas consumers at around 11.1 cents kWh. A few more years will tell if Riverway Power will be here for the long haul or will be like many new comers that have come into Texas to do business only to leave due to a failed billing system and or unprofitable sales from bad energy trading and hedging policies within their risk management departments.
The most likely reason for Riverway Power raising their customers fixed rate electric contracts is because of not hedging their energy correctly. Most people who are familiar with Riverway Power from this incident will never trust that their fixed rate residential electric rate product is truly fixed. If I was in the shoes of James or Monty who had their fixed rate electric contract cancelled on them I would now consider any rate Riverway offers as a variable electric rate.
We sincerely hope Riverway Power will be a success story but with any new Texas electric provider these issues are always a worry and so it is good to take a cautious look when picking an energy company. If you are a commercial business or residential home and you lock in at a low rate you want to feel confident that they will not leave the state with a broken electric agreement. This would leave you with the new job of finding a different electric provider at a higher market rate. We are not saying stay away from Riverway Power but you do need to be careful with new electric providers.
Contact info for Riverway Power
You can reach Riverway Power electric company at this number: 866-321-1520. After the April 2008 incident of the adjustment in what was a fixed electric rate contract many people have called Electricity Bid explaining that they haven’t been able to reach Riverway Power.
How to File a Complaint
If you believe you have been sold a bait and switch as described in the Deceptive Trade Practices Act you may wish to file a formal complaint with the Texas attorney general Greg Abbott: Complaint Form
10 users commented in " Riverway Power Electric Company "
Follow-up comment rss or Leave a TrackbackCustomer Service and Payment Processing are in Bangalore,India!!!
Pray your bill is correct…
—–Press Release—-
Riverway Power Chooses Amvensys Technologies to be a Strategic Partner in Outsourced Services
Released on = July 25, 2007, 4:14 am
Press Release Author = Sunil Kumar
Industry = Energy
Press Release Summary = Amvensys Technologies today announced that it has been
chosen by Riverway Power Company, Texas leader in low cost power, as its outsourcing
partner. Amvensys Technologies will establish & manage a 24/7 back office for
Riverway Power out of its Bangalore office. The entire project has been divided into
3 phases and is expected to be completed by year end.
Press Release Body = Amvensys Technologies today announced that it has been chosen
by Riverway Power Company, Texas leader in low cost power, as its outsourcing
partner. Amvensys Technologies will establish & manage a 24/7 back office for
Riverway Power out of its Bangalore office. The entire project has been divided into
3 phases and is expected to be completed by year end.
Amvensys Technologies’s work begins immediately on several Riverway Power projects
in customer management through a combination of BPO, call center and transaction
processing capabilities that are critical to the company’s shift towards lowering
operational costs by 30% in FY 07-08.
“We are honored that Riverway Power recognized our unique model for small & medium
players in Texas Energy Industry and engaged us to support many of the components of
its visionary outsourcing initiative,” said Sunil Kumar, VP (Operations) for
Amvensys Technologies. “We look forward to beginning our work and are excited about
helping RPC realize its vision to be not only the largest, but also the most
efficient, productive and highest quality electric service provider in the state of
Texas.”
According to Dwight Berry, Riverway Power’s CEO, “Outsourcing back office processes
is a step in the right direction for small & medium players as it represents a
significant portion of their operational costs, Amvensys Technologies will assist us
in deploying key 24/7 systems, processes & personnel making us stronger for the
future.”
Amvensys Technologies has pioneered a unique but simple outsourcing model that
directs the transformational outsourcing initiatives – and increased shareholder
value – for companies in Energy retailing markets.
“We understand that Riverway Power wants sustained, ongoing value – continual
benefit over the long term that is achievable. This is about innovation and
redefining processes and technology to deliver sustained value to Riverway’s
customers & stakeholders,” said Ed Lateef, Managing Director of Amvensys
Technologies. “The Riverway assignment again validates that Amvensys Technologies
is uniquely able to deliver the kind of value companies seek from BPO suppliers.
This, our latest success, will continue to fuel Amvensys Technologies’s ongoing
progress and growth.”
About the Amvensys Technologies
Amvensys is at the forefront of Business Process Outsourcing for Small & Medium
Business in US Energy sector. The bouquet of outsourcing services offered has sound
foundation and result of the extensive transatlantic experience of the senior
management team spanning over 20 years in Investment Banking, Healthcare and Energy
Utilities. Through commitment to mutual success and the achievement of tangible
value, the company helps businesses implement growth strategies, leverage
technology, and thrive through the power of collaboration.
They canceled my 1 year agreement due to natural gas price increases so be careful.
We have called over 7 times for someone to return our call. We want to sign up for your energy. Please call or e-mail us back!
They just canceled my contract. This was very upsetting as it is a pain in the rear to switch power providers and then they pull a “bait and switch” on you. However, they stated they will provide power at the new term of 12.5 cents per KWH, significantly higher than the agreed contract. I filed a complaint with the BBB.
[...] priced electric contracts on their customers. Tara Energy, TriEagle, Texas Commercial Energy, and Riverway Power are a few companies we are aware of that have broken their electric agreements with their customers [...]
[...] disclaimer needs to be made about Riverway Power Electric Company. Riverway Power cancelled their Texas electric power customers fixed electric rate [...]
[...] recommend signing a 12 month energy agreement and then trying again next year. Notice: Riverway Power recently cancelled their residential electric customers agreements in mid April according to [...]
I went with Riverway in April; I never received a contract from them. Finally went on line; got some info on chat line, acct#, etc. After reading all of the above i got into the live chat and; a guy called Steve says that everything is fine; they will honor contracts. You can’t get into their website. I’m really worried if they switched rates on me, isn’t that a good reason to cancel your contract with them? I never received a letter cancelling my rate. Please help!
Well, if they said everything is fine then they may have you at the rate you locked in at. Do you remember what rate you locked in at? Some people who locked in at 11.1 cents kWh for a year got bumped up to 12.5 cents kWh from what I heard. You may have barely missed that.
The Public Utility Commission of Texas (PUCT) requires 45 notice of a change in a residential customers prices on a fixed contract. Their Terms of Service on their web site should state that. If you cannot get on their Web site then I would find another provider and also file a complaint on-line with PUCT ASAP. PUCT Complaint Form
Texas Attorney General : Deceptive Trade Practices: Complaint Form
Leave A Reply