Comments on: How To Deal With TXU http://www.electricitybid.com/electricity/index.php/2007/09/21/how-to-deal-with-txu/ Providing consumer information about electricity in Texas. Wed, 28 Jul 2010 07:42:31 +0000 hourly 1 http://wordpress.org/?v=6586 By: ellimac http://www.electricitybid.com/electricity/index.php/2007/09/21/how-to-deal-with-txu/comment-page-1/#comment-2602 ellimac Tue, 13 Jan 2009 17:09:36 +0000 http://www.electricitybid.com/electricity/index.php/2007/09/21/how-to-deal-with-txu/#comment-2602 I am presently trying to deal w. TXU. My bill was $185.00 more for the same period than it was the past 2 years. Customer serv. said I used all that enegry. I have had no additional appliances at my house and I live alone. They would NOT let me speak to a supervisor. Finally said I would have to wait for one after 20 minutes I told the clerk to take my ph # and have sup call me. He said he could not guarantee the sup would call me. He did not have control over what other people did. I sent 2 letters and never got a response. Any ideas. I am presently trying to deal w. TXU. My bill was $185.00 more for the same period than it was the past 2 years. Customer serv. said I used all that enegry. I have had no additional appliances at my house and I live alone. They would NOT let me speak to a supervisor. Finally said I would have to wait for one after 20 minutes I told the clerk to take my ph # and have sup call me. He said he could not guarantee the sup would call me. He did not have control over what other people did. I sent 2 letters and never got a response. Any ideas.

]]> By: AngryInTexas http://www.electricitybid.com/electricity/index.php/2007/09/21/how-to-deal-with-txu/comment-page-1/#comment-1855 AngryInTexas Sun, 24 Aug 2008 21:09:40 +0000 http://www.electricitybid.com/electricity/index.php/2007/09/21/how-to-deal-with-txu/#comment-1855 Enter into service @ TXU at your own risk!!!!! The customer service is HORRIBLE!! I called to cancel new service 2 days before the start date. They started service and did not inform me. They informed me that it would take 5 days for them to disconnect service. When we asked to speak to a supervisor, the phone was "disconnected" about 5 times. We were forced to stay on the phone for over 3 hours just to speak to someone that was rude. They made no attempt to correct the problem. We asked for a phone number for their regulatory service, they refused to give me the information. Enter into service @ TXU at your own risk!!!!!
The customer service is HORRIBLE!! I called to cancel new service 2 days before the start date. They started service and did not inform me. They informed me that it would take 5 days for them to disconnect service. When we asked to speak to a supervisor, the phone was “disconnected” about 5 times. We were forced to stay on the phone for over 3 hours just to speak to someone that was rude. They made no attempt to correct the problem. We asked for a phone number for their regulatory service, they refused to give me the information.

]]> By: ElizaBlue http://www.electricitybid.com/electricity/index.php/2007/09/21/how-to-deal-with-txu/comment-page-1/#comment-516 ElizaBlue Sun, 06 Apr 2008 23:06:23 +0000 http://www.electricitybid.com/electricity/index.php/2007/09/21/how-to-deal-with-txu/#comment-516 TXU has HORRIBLE customer service. It is obviously out of the country and there is a huge communication gap. From my accout I can tel there is no attempt to resolve an issue even to the point of when it's clear I am due a refund the rep will hang up the phone. TXU has HORRIBLE customer service. It is obviously out of the country and there is a huge communication gap. From my accout I can tel there is no attempt to resolve an issue even to the point of when it’s clear I am due a refund the rep will hang up the phone.

]]> By: Deregulation in Arlington Texas | Electricity http://www.electricitybid.com/electricity/index.php/2007/09/21/how-to-deal-with-txu/comment-page-1/#comment-310 Deregulation in Arlington Texas | Electricity Wed, 27 Feb 2008 20:01:08 +0000 http://www.electricitybid.com/electricity/index.php/2007/09/21/how-to-deal-with-txu/#comment-310 [...] competition among over 40 Texas electric providers. Most residences are familiar with Reliant and TXU Energy but there are now several more electric providers that have begun to offer Texas electric service [...] [...] competition among over 40 Texas electric providers. Most residences are familiar with Reliant and TXU Energy but there are now several more electric providers that have begun to offer Texas electric service [...]

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