Switching to NPC has turned out to be a nightmare for our small church. The initial meter reading to get started was billed incorrectly when NPC billed us for power already paid for to TXU. We’ve been 3 months trying to get a credit, and finally have filed a complaint with the PUC.

DO NOT use National Power Company. They are a shameless company who cannot setup a new customer account. It wouldn’t surprise me if the personal; data you give to them is “leaked out” and identity fraud is committed by their employees.

I’d like to have 2 comments about the company, which goes along the line of sinsiter1 and CW

1. I signed up with National Power Company about 11 months ago. The sign up form indicated that a social security number was optional, yet, they did not let me sign up if I left the SSN field blank. I ended up having to put in my SSN. The next thing that happened was that they sent all my information (name/date of bird/address/SSN/driver license) to me unsecurely via *email*. A few months later, my SSN was used in an identity theft. The address used in the theft was my new home address, which not many people know at the time (as most of my mails were still through a PO box).

2. The rate I got for an 18 months fixed rate plan/contract was 11.9 cents/kWh. I just got a letter saying that the rate would go up to 15.3 cents. They apparently give themselves the right to increase the *fixed* rate 28% through some clause in the agreement that explicitly caps the increase for variable plan to be no more than 10%.

I started with National on 4/3/08 under a 12 month fixed rate contract at a 11.0 cents per kWh rate. I just received my first bill yesterday and today received a notice that my rate was being raised to 15.3 cents per kWh. I could have renewed with my prior carrier for 12.7 cents per kWh. I’m sure many others besides myself were roped into a plan to get a lot of customers with a bait and switch plan. How could they have not known 5 weeks ago they they weren’t going to increase rates this much, in my case a 39% increase in one month.

Just got my increase letter from National Power today. Same as others have said. It took them two months to switch to their service and after only one billing cycle they are increasing my 12 month plan rate from .011 to 15.3. Do we have any recourse such as a class action suit, etc. How do we register a complaint with Texas PUC?

I guess I’ll be repeating the same story here. I just got my first bill a couple of weeks ago at 11 cents per kWh. Today I got “the letter” with them telling me my fixed rate is going to 15.3 cents. The thing that makes me sick is that they give you 35 days to cancel from the date of the letter without breaking the “agreement” and not getting charged hundreds of dollars. So since the letter got here on a Saturday 5 days after the date of the letter, there is NO CHANCE I can get a new provider (since it takes up to 2 months to switch). So they totally pulled a bait and switch with that 11 cent bull. If anyone has luck with some recourse. PLEASE POST IT.

re: the previous comment that they state it is a plan not a contract when called. According to the Electricity Facts Label the Minimum Term and Penalty for early cancellation are both described alongside “contract” .Of course I have recieved the same notice and I am disgusted. Should they not pay a cancellation fee to all those on this plan or at least they should not be allowed to continue selling ANY fixed plans by the regulators

AVOID THIS COMPANY! I signed a one year fixed rate contract at 11.0 cents kwh. After only one month service, I got a letter in the mail stating they are not going to honor the rate of the contract & are now going to charge me 15.3 cents kwh starting 45 days after May 6th because of a “Material Change”. What is the point in signing a one year fixed rate contract if National Power wont honor it after only one month? Called them & cannot get thru: I have been on “indefinite hold” all morning.

note from admin: Based on an IP Address track it looks Like National Power Company is writing their own positive comments. That is very funny! So somewhere in your terms of service you have it so your “fixed rate” can change? That sounds a little contradictory? Isn’t that called a variable electric rate? The point of a customer signing up on a fixed Texas electric rate is so that they can be assured the rate will remain the same the entire term of the contract.

Even though i have been with NPC for a short-period of time (less then 3 months) i feel as though there company provides the best customer service from what i’ve seen. Im new to the state of Texas and from past experiences with other companies i feel as though the customer service there is exceptional. Even though i had orginally signed up for a fixed rate at 11 cents per KWH, the letter that was sent to me was out a courtesy from the company from what i believe. National Power followed the terms of service that were given by the PUC. no where in that letter or in the procedure of what is happening are the terms being broken, yes they were broken on the national power terms but if you actually sat there and read them you would of saw this:
13. Material Change: NPC will provide you with 45 calendar days advance written notice of any material change in these
Terms of Service, either in your bill or in a separate mailing. The changes will become effective on the date stated in the
notice unless you cancel your Agreement no later than 10 calendar days before the effective date of the material change.
For the variable rate plans, a change in price (rate) does not constitute a material change for the purpose of this
Agreement.
OK SO FOLLOWING THAT I WILL EXPLAIN:
1. WRITTEN NOTICE WAS PROVIDED
2. WE ARE GIVEN THE CHANCE TO CANCEL OUR SERVICE (WITHOUT ANY FEES) WITHIN 45 DAYS.

ok lets bring it back to reality now. National Power still offers the lowest rates and still provides exceptional service. So for everyone that does agree with this you are given the chance to leave…..take that chance. but still remember my rates are gonna be lower and im gonna have the best customer service. Enjoy paying all those other high prices. And remember that letter was out of courtesy, stop bashing them.

note from admin: Based on an IP Address track it looks Like National Power Company is writing their own positive comments. That is very funny! So these other competitors have all these hidden fees and things? Wow, really go on I want to know more about this. That is so nice of you to raise your fixed electric rate on everyone, you sound very happy about it. I am sure that PUC certified letter smoothed everything over for your customers.

I, as a National Power customer, am completely satisfied with their customer service. Even though my rate was quoted at .12 cents a kwh for 12 months 2 months ago, after sending an email to customer care, they replied and explained to me why the rate change was going to change to .153 cents a kwh. They even referred me to the Power to choose website to check other prices. Really, in my opinion, if anyone goes to http://www.powertochoose.com and compare rates with over companies you will see that National Power Company is still have the lowest price per kwh. If anyone actually reads the Electricity Facts Labels, you will see that National Power only charges KWH times RATE and regular city taxes. Everyone else can have a lower rate but charge a customer fee and all other hidden fees which at the end you basically pay way more than the quoted price. After being with National Power Company for 2 months, I would defiantly give them 2 thumps up for all their hard work and great customer service. They have handled all my questions and concerns in a timely fashion, ALWAYS. No complaints! All I have to say is that even though my rate is changing, at least they took their time to send me a PUC certified letter that states their next step. And plus, it was stated on my Terms of Service. After reading all these complains, I honestly have to say that if you don’t like it, go to another company and spend more money!

note from admin: Based on an IP Address track it looks Like National Power Company is writing their own positive comments. That is very funny! So the rate change doesn’t matter to you?

I also received a letter from NPC stating the rate was gonna go up. It really didnt matter to me because its summer and they do that in the summer. First i called up there to see what was going, and it took a few minutes to get through, but told me they were having phone issues. I understand that, i always have to wait along time when doing anything over the phone. What was interesting is that the rep told me to go to the power to choose website, so i did, and i think like only 1 or 2 companies offer a lower 12 month fixed rate. They also told me that the rate you see from a company on that site only gives you the rate and not all the extra fees. I looked up a few of the other guys and they have alot of extra fees that NPC does not…..so it doesnt really matter, they are still little cheaper than the other guys

My story is about the same as everyone else.I was unable to contact National Power all day.I did get the Attorney Generals Office,consumer protection agency and PUC.I sent an email message to my state representives in the Senate and House and PUC.I filed a complaint with PUC this morning and they gave me a complaint number.I’m still going to email the governor and a few other officials.Phil King in Weatherford.PUC told me that they had received quiet a few complaints on Natl. Power this morning.Call or email everyone possible.This action is WRONG so don’t let them get by with this.I don’t want to change providers. I want them to honor their contract at 11 cents kwh!

Oh, and one other thing. Did you notice that the envelope that our letters came in had no identification on it? I assume they were hoping most folks would think it to be junk mail and simply toss it in the trash. Nice way to lock more customers into the new rate hoping that 45 days would pass before they found out about the increase. “But we sent you a letter. Didn’t you get it?”

We’re dealing with guys here who wear lots of jewelry and hair jell. Bet you could also get some great waterfront property in Arizona from them as well…as long as you sign a contract and send money before viewing the tract!!!

Thank you Admin for pointing out that National Power is obviously writing their own positive comments. This company’s owner’s/employees have serious ethical issues which has negatively impacted a lot of us honest folks.

I doubt that we will be compensated for this unconscionable behavior by National Power. However, with enough pressure by writing the Public Utilities Commission, etc., I just bet we can run these scoundrels out of business.

File a complaint TODAY!!!

I just spoke with David Barret (thanks for posting his personal number. He’s quite concerned about all the minutes being drained from his cell phone). He gave me a sob story about taking over this company. They weren’t “hedged” for the summer so now they are at the mercy of the markets and must break everyone’s contract or he’ll go out of business. He also didn’t know why everyone was so upset because it is so clearly stated in the Terms of Service. I started to read the clause to him but then figured out he knew it was bs and I was just wasting my time. What I find most strange is it sounded like I was talking to a 19 year old kid!
He did tell me if we want to cancel the contract we just need to contact a different provider to switch. You don’t have to try to call them first.

Has anyone alerted the media. It seems like it would make a great story for Wayne Delcafino!

TO FILE A COMPLAINT ONLINE:

Texas PUC
http://www.puc.state.tx.us/ocp/complaints/complain.cfm

Texas Attorney General
http://www.oag.state.tx.us/consumer/complain.shtml

Houston Better Business Bureau
https://odr.bbb.org/odrweb/public/GetStarted.aspx

State representatives:
http://www.senate.state.tx.us/75r/Senate/Members.htm#FYI

Outrageous. They are scouting these pages to tell users (who haven’t signed up yet) that how wonderful they are.
Here is the list of email ID I have with me (consolidating emails)

1) RMackert1@aol.com
2) rhunter@nationalpowerco.com
3) jfrazier@nationalpowerco.com
4) lwilliams@nationalpowerco.com
5) jtorres@nationalpowerco.com
6) alewis@nationalpowerco.com
7) kwilliams@nationalpowerco.com
cbaker@nationalpowerco.com
9) lwilliams@nationalpowerco.com
10) msandoval@nationalpowerco.com
11) cbaker@nationalpowerco.com

I just spoke with David Barret. He is aparently the owner of National Power Co. I asked him if I should make my formal complaint in writing to him. At first he stated “yes”. I then mentioned the review board, the PUC and the attorney generals office. He then said actually I can make my complaint directly to the PUC. I said “no, I think you need to go thru the motions of answering these complaints like he is supposed to. I then mentioned to him that in business you have no guarantee of turning a profit and that I hope he goes bankrupt. He said thanks and hung up. Let Mr. Barret know what you think. He can be reached at 281-723-5888.

Billing Questions or Problems: If you feel your bill is incorrect, please contact an NPC customer care representative or email
customercare@nationalpowerco.com. A customer care representative will assist you to resolve any billing disputes. If you are not
satisfied with our attempt to resolve the problem, you may file a complaint with our company and request a supervisor to conduct a
full review. If we fail to resolve your dispute, it is your right to file a complaint with the PUCT: Public Utility Commission of Texas
Customer Protection Division P.O. Box 13326
Austin, Texas 78711-3326
(512) 936-7120 or (888) 782-8477
Fax (512) 936-7003
Email: customer@puc.state.tx.us
Website: http://www.puc.state.tx.us
TTY (512) 936-7136
Complaint Resolution: Please contact your REP if you have specific comments, questions or complaints. Upon receipt of a
complaint, your REP must investigate and notify you of the results within 21 days. If you are dissatisfied with the results of the
investigation, you may request a supervisory review, if available. Your REP must advise you of the results of the supervisory review
within 10 business days of your request. If you are dissatisfied with the results of the investigation or supervisory review, you may file
a complaint with the PUC or the Office of the Attorney General, Consumer Protection Division. Please include your name and account
number, as well as an explanation of the facts and the resolution you desire in your complaint. For a complaint involving a disputed
bill, your REP may not initiate collection activities or termination or disconnection activities or report the delinquency to a consumer
reporting agency with respect to the disputed portion of the bill. However, after appropriate notice, your REP may terminate or
disconnect your service for non-payment of any undisputed portion of the bill. If we fail to resolve your dispute, it is your right to file
a complaint with the PUCT: Public Utility Commission of Texas, Customer Protection Division PO Box 13326 Austin, Texas 78711-
3326; (512) 936-7120 or (888) 782-8477; Fax (512) 936-7003; Email: customer@puc.state.tx.us; Website: http://www.puc.state.tx.us; TTY
(512) 936-7136.
Meter Reading:

In response to BB, the drastic change in price National Power Company has made to their fixed electric rate was not related to a TDSP or PUCT change in price. The change in rate has much more to do with the “material change” clause then anything else and the fact that they did not hedge their energy.

someone please make a youtube featuring this?

I have had the same experience with the 5-6-08 letter and going to 15.3 cents Kwh. FIRST, of what relevance is the “Material Change” clause of the agreement? Under “PRICING” it states that “THE PRICE ON A FIXED RATE OFFER IS A FIXED PRICE FOR THE TERM INDICATED ON THE ELECTRICITY FACTS LABEL.” Clearly, this statement supercedes the “Material Change” one, which merely means that notice needs to be provided, not that it is allowed. Additionally, as cancellation fees are detailed, it IS a contract. You can’t have it both ways! All I can say is complain, complain, COMPLAIN!!! Also, I tried David Baret’s number and got a female that said I had the wrong number (but I didn’t). ARGGGG!!!!!

Channel 2 in Houston ran a story on these bozos Monday evening.

http www click2houston.com/investigates/16251234/detail.html

Also, MAD 1 is correct. The Material Change clause covers how notice of a material change is given. However, it does not give them any additional permission to make a material change. This needs to be spelled out in anybody’s communications with the PUC, AG, TV reporters and anyone else.

Concernedforallosus, the PUC is misreading the contract language if they told you the change is allowed.

Also, any complaints or lawsuits against this company need to also be brought against the owner and any other individuals you can get the names of for perpetrating this fraud.

When their attorney smarted off on Channel 12 and said something to the effect of, “If people didn’t read their contracts, that’s not our fault,” I nearly croaked. I’ve read that contract left, right and sideways. The “material change” clause should not supersede the initial statement about the fixed rate being set at X cents for Y months. I interpret it as our contract lasting Y months, and THEN the material change clause can kick in, under the right conditions. Speaking of, most contracts would give some sort of a list of what constitutes a material change. Their contract is so vague that a rainy day could be a material change.

If the material change clause TRULY was meant to be pertinent to our contracts, then it should have been mentioned immediately after “X cents for Y months.” Something like, (Except in the case of material change, see paragraph 13.) But noooooooo, they didn’t do that. Why? Because they’re pulling this rationale out of their hineys, that’s why.

Also, their attorney must have missed the classes in laws school (Contract Law) where you’re taught that any ambiguity or lack of clarity in a contract is held against (for lack of a better term) the drafter of the contract, especially when the drafter of the contract is an expert in the area of the contract content and is in a superior position to be able to draft a clearly understood, unambiguous contract that is not misleading. In other words, they are completely able to draft a document that is not tricky and full of fine print that no one could understand. If any reasonable person would read “fixed rate of X cents for Y months” as meaning your rate till stay at Y cents for X months no matter what, then it is up to National Power to make it VERY clear in the contract if there are ANY exceptions to that…..not to bury it in language that is open to dispute.

When we consumers sign a fixed rate contract, we can’t abandon it if we find a lower rate elsewhere….not without paying a penalty. Why should the power company be allowed to abandon our fixed rate contracts whenever they please?

Last of all, if the PUC lets this action stand, then the phrase “fixed rate” needs to be done away with, because it is meaningless as regards power companies. What National Power is trying to pull is to turn all our accounts into variable accounts. I didn’t sign on for that. Fixed is fixed. Period. Is English their fourth language, or something? No fixed rate account with ANY power company will be worth spit.

Let’s just keep crashing their system daily. Call them nonstop. I’d love to see them go under and be run out of Texas. They couldn’t tell the truth at gunpoint. Make noise. Call the PUC, your state senator, the governor and anyone else you can think of. This one does not pass the smell test and we need to spread awareness of the stink.

There should be a way to create an online petition:

http://www.google.com/search?hl=en&q=online+petition

If someone is able to organize the online “petition signing” I am ready to contribute the text of my letter to Mr Dick Hunter. Mad Mom’s legal comments above are quite excellent, and should be incorporated in the petition.

Quick question for you guys, Is this only for the Houston area or is anyone in the DFW area getting these letters?

Please let me know as I still cant get through to customer service nor is anyone answering my emails.

“In the Dark” -Thanks for the PUC info I dont understand why this man was so adamant that I was wrong and the contract was right…Shouldnt he be taking my complaint instead???

Website and phone are down but fax still answers: 713-715-6953

I live in fortworth 76123 area. Did anyone get a price rate change in that area or close by? If so what is the new rate?

Please advise

How come Houston Chronicle isn’t running a story on them? Anyone knows who to contact at Chron?

To concerned 4 all of us.The DFW area has also been infected with this.I was also unaware of how far it stretched in the deregulated area.The Ft. worth Star Telegram ran an article today on this with comments from Barry Smitherman of the PUC.He did state that a fixed rate is a fixed rate and it should be honored! Now how far his comments will go,who knows.National Power has probably been pulling this off for some time and getting away with it due to violated consumers not complaining and taking it on the chin.Evidently this time their GREED might have caught up with them.I hope so.We must continue to pursue fairness in this.If this company and it’s owner has enough money to get established they have enough money to honor their contracts!

I jumped ship. Not waiting for the government to take care of me. Whatever happens, this company is history.

I just spoke with a rep from PUC. She advised we go ahead and switch providers if we don’t want to stay with NPC because if we don’t we will be subject to the NPC $300 cancellation fee if we do it later. She also told me by switching to another provider, we will not revoke any of our rights and our complaints will continue to be investigated. I think they are taking this seriously because they are getting a lot of calls.

My other concern is if we don’t switch companies now, what is going to happen when NPC inevitably goes out of business. Will our electric just be shut off until another provider can pick it up. I just switched to Reliant on an e choice plan which will adjust every 3 months (no contract). I requested a switch with the earliest connect date of June 3. I will have to pay Centerpoint a $6 fee to do it this early with a “mid-cycle switch”. You can go online for the info but will have to call to get them to process you faster on the mid-cycle. If you don’t, it could take 6 weeks which would go beyond our 35 day deadline (45 days - 10 days notification) per the letter.

sorry it is nationalpowerco.com

HAHA this thread has high page rank! now when searching for national power company

I just received an email from Channel 2 in Houston. They will be doing a followup story on the 6 and 10 news tonight. Not sure if there is anymore information to be reported vs. what’s written here.

Texas Public Utility Commission investigating electricity retailer National Power Co

http www dallasnews.com/sharedcontent/dws/news/texassouthwest/stories/051508dnbuspucnatpower.fda15a6c.html

PUC probing power retailer for changing ‘fixed’ rate

http www chron.com/disp/story.mpl/headline/biz/5779364.html

To cencarnacion:
I don’t think I would trust anything someone from NPC said. They are obviously liars.

Newspapers report there were over 200 PUCT complaints filed (and probably the list is growing rapidly). Company can be fined $25,000 per incident. That’s over $ 5 million

In the same boat here.

Do they jack up the rate at the 45th day after the letter or right now?

It starts on the June 23rd

I went back to the power to choose site and looked at four or five power companies terms of service.They all have a “Material Change” clause stating the same as National Power.One provider YEP even noted material changes to fixed rate customers.If National Power is allowed to raise their rates using this clause you can bet the rest will follow suit
at their will.If this is the case there is no such thing as a locked in fixed rate with any power company.I will not change providers only to be subjected to this by the next one using the same clause or any other as they interpet them.These power companies and their offers need to be screened and approved by a consumer protection group and written very specifically where consumers understand fully what they are signing up for and what rights they have.Maybe even a consumer protection group that could be contacted by consumers for truthful assistance before making a decision on providers or their plans.IF NOT,THEN WE NEED TO GO BACK TO REGULATED ENERGY PRICES.Rate increases before deregulation had to be approved before they were able to implemented.As it looks now the power companies have the authority by the wording in their contacts to raise their rate at will.

Other cities in Texas are paying 1/2 or less of what what we are paying. It’s not as if power magically costs that much less outside the Houston area. Deregulation has been a disaster for consumers and a huge moneymaker for power companies. Bring back regulation and save my pocketbook. Did anyone seriously believe that deregulation was ever going to benefit consumers? What a line of bullcrap!

If NPC gets away with this, there is no way I’ll ever sign a “fixed rate” contract again since that term will be meaningless. If a power company can cancel the contract at will, what is the point of offering a fixed rate contract that ONLY obligates the consumer and not the power company? In reality, power companies will only offer variable rate contracts, no matter what they label them. Sheesh! Just give me a windmill.

It appears that NPC has breached its contracts. If I were on a fixed plan, I’d switch providers ASAP, and not pay any part of my final bill or two to NPC. That’s called an “offset” in legal speak. The damages they owe you for breaching their contracts (equal to the additional cost you will incur buying power from someone else) will likely exceed what you owe them on the last bill or two. The reality of the situation is that the PUC will not be able to force them to honor the contracts, because they will be bankrupt. HOWEVER, being bankrupt and out of business, it’s likely there will be no one left to try to collect the balance or report you to a credit bureau. (They can’t legally report disputed amounts anyway.) If some other company buys the delinqent accounts, they are still subject to equitable claims and defenses, including offsets. Just my opinion, which is not intended as legal advice to anyone…..

Like many many others, I switched service providers today. Also notified national power company by email, fax and post to cancel any future auto-draft bank transfers and instructed the bank not to pay them.

I went with Simple Power variable promo rate. (Another no-name.) I should be @ $0.110 with NPC for Apr/May & May/June due to the timing of everything. Simple will be $0.125 for June/July. I’m playing this by ear. I gotta let this whole mess blow over before I go for another contract.

I e-mailed NPC this morning to tell them that I had switched, and an hour later I got this e-mail from NPC:

I am sorry that you have already switched providers. As of today, it has been decided that we will honor all customers with fixed rates their contracts.
You still have time to reconsider.
We apologize for the inconvenience this has caused.

Thank you,

I just got off the phone with NPC I spoke with a lady named Summer after following the number sequence to cancel my service with them. She apologized and told me to disregard the letter they will honor the original rate of 11c per kWh and not 15.3c per kWh

I called them and the rep said (after confirming my account) that they have decided to honor the fixed rates and a letter of aoplogy iss being prepared. It will be sent out after being checked by their lawyer(s).
I am not trusting a verbal reassurance at this point. I have already made a switch and have three days to cancel with the new provider if the letter is quick to arrive and extremely apologetic in tone. I belive the company must still be on insteady financial footing, not to mention “in hot water” with PUC and I wonder hpe much to trust their new FIXED RATE - will they tack on additional charger? will they be viable? What should I do???

It’s true - thank you Jesus!!!! Just got off the phone with Ivan and they are honoring original contract. Yesterday I had switched month-to-month, Ivan checked with Data Entry & they had not processed my order yet so I will be staying with original contract. Thank You Jesus!!!!!

Looks like I will be canceling my agreement with Simple Power. Tomorrow is the deadline w/o penalty. I guess we’ll see if they stay in business until our contracts expire.

NPC, you still suck.

I just got off the phone with Terry Hadley from PUC. It looks like they are “rescinding the notice of material change”.

Forgive me for not trusting National Power Company any further than I can spit them.

If we stay for the duration of the contracts, we all need to be watchfull for any additional fees they may try to cram on to our bills.

GREAT NEWS, A MUST READ… See the Email I received below from Amy Davis of Channel 2…

“BREAKING GOOD NEWS!!

I just received this email message from David Barrett, the Chief Financial Officer of National Power Company:

“National Power Company has decided to rescind the scheduled rate increase set for late June 2008. All Fixed rate pricing and terms shall remain as originally agreed. National Power Company apologizes for any confusion caused by the rescinded letter. All customers to whom the rate increase letter was sent to will recieve additional confirmation via mail.”

I already have a call into the PUC to confirm. Barrett told me yesterday he was meeting with the PUC today.

Amy Davis

KPRC Local 2 Investigates”

Great work everyone!!!

I am in the same boat. Signed up in April for the 11 cent plan and got letter saying it will be 15.3 cents. Has anyone received confirmation from National Power Co. that they are taking back their decision and the rates will stay the same?

Guys I just called National Power Co. at 281-377-7530 and the customer service representative informed me that our rate of 11 cents/kWh WILL be honored for the entire term of the contract. He said I should expect to get another letter within a week confirming this. This goes to show the power of consumers. Most companies think they can get away with tricks like this but if each of us takes a stand and speaks up against it there is hope!

I also received ‘the letter’

I live in Lewisville. I went to the power to choose web site and switched to Gexa. They have a rate of 11.9 versus the 11.8 I was quoted from NPC. (this is for 12 months, versus the 16 month CONTRACT I had with NPC.)

My advice: switch now! I sent an email to NPC at customercare@nationalpowerco.com AND I called the number 8773337693.

When I spoke with their representative, he said that NPC would honor their contract with me. I said it was too late, that I had already switched to another provider. When I asked if NPC would assess the early termination fee stipulated in the contract, he replied “no, the other REP you signed up with will not assess you a fee if you cancel the switch”. THE OTHER REP???

It took several attempts to get through to this bonehead that I had switched and wanted assurance that NPC would live up to the verbiage in the rate hike notice I received which says “No early termination fee will be assessed should you choose not to accept this Material Change to our Agreement.”

My advice is, if you live in the TNMP service area, switch away!!!!! Gexa had a 100% renewable plan for 12.3 cents and a traditional fuel plan for 11.9 cents. Go to http://WWW.POWERTOCHOOSE.COM and CHOOSE to put NPC out of business!

MAD1, I got the same e-mail from Amy Davis, KPRC. Just goes to show how the media is a great balancer. Without the media, we would have been trampled on.

I am staying with NPC until the contract runs out just to stick it to them. If they fold, then I move.