Comments on: Cirro Energy, Customer Confusion Over Variable Electric Rate

By: Chuck

Chuck — Sun, 04 Jan 2009 17:11:57 +0000

I too signed up with Cirro on a “fixed rate plan” promising 10.8 cents per kwh based on the kwh’s we had been using. It did not take them long to change that and we have been paying much higher rates all year. I copied the contract when I signed up and can find nothing in it that says they can raise the rates. It point blank states that our rate is 8.2 cents per kwh plus the transmission charges which would bring it to 10.8 cents per kwh. Their customer service told me that they don’t offer fixed rates. I will be filing complaints with all applicable agencies today.

By: Patterson860

Patterson860 — Mon, 10 Nov 2008 21:08:22 +0000

- Lawsuit – Cirro Energy Customers, I am also a victim of Cirro’s deceptive and illegal practice. Cirro’scontract requires them to notify you in writing 45 days in advance before making a material change to your contract. The price they are charging for electricity is a material change. If Cirro raised your rates within then intital contract term without providing you with written notification of the change you have a viable cause of action against them for breach of contract and under the Texas Deceptive Trade Practices Act. Our best chance to recover is to band together and sue Cirro under a Consumer Collective Class Action. The lawyer will not charge you anything to represent you, he will only take a percentage of what he recovers for us. Cirro provides sercvices in Corpus Christi and other areas of South Texas which are excellent venues to bring such a suit. If you are interested in joining me in this lawsuit email me at Patterson860@hotmail.com
- Brian Patterson

By: luculent

luculent — Mon, 08 Sep 2008 15:31:02 +0000

I have had the worst experiences with Cirro, rate included. This company is not ethical, bully’s their customers, and doesnt care about the clients needs. They wont even let you speak to someone in charge (Bart Jenkins, the ‘manager’, said he is the highest up that anyone is allowed to. Shannon Bowling, the vp of operations, doesnt seem to think so).

Cirro is horrible and I wouldnt recommend to anyone!! Take a look at my blog for my experiences with them…there are many!

luculent

By: homer

homer — Thu, 28 Aug 2008 17:18:16 +0000

Cirro never made any effort to contact/alert us that my parents contract was expiring. At first it was subtle, moving from 12.34 to 13.09 but then it spiked to 23.07 (I attributed the high bill to Texas weather) then to 24.39! That's when I started inspecting the bill looking at the small print for a clue.

I called customer service hoping to gain a sympathetic adjustment to a significantly lower rate for this current billing cycle. I was quickly denied.

I shudder at the thought of opening this month's bill (August). I hope my new provider moves quickly so that I can leave this bad experience behind.

In my opinion, Cirro did not act ethically when they automatically assigned my parents to what appears to be Cirro's higher market rate plan.

By: Mary

Mary — Thu, 21 Aug 2008 20:33:26 +0000

Sounds like some scam company to me. How long have they been in business and who owns the company?

By: Lena

Lena — Thu, 21 Aug 2008 19:42:28 +0000

I'm a senior on a fixed income. I live in a tiny apartment and barely use electricity because of money issues.The last bill Cirro sent was four times higher than my usual bill. I was shocked! I called and was told I had signed up for 6 months and it had expired. I was now paying market rate. I told them I thought it was a 12 month contract and signed up for another 6 months to get back on fixed rate. I asked if they would please give me some credit for the $300 bill because paying a huge bill like that would be a hardship. She said said her boss said NO! What kind of business is this? This has been a very expensive lesson and I'm still signed up for six more months. I'm dreading to see my next bill.

By: crasster

crasster — Sun, 17 Aug 2008 07:57:44 +0000

Amigo Energy is doing the same thing. After National Power Company went under we were auto switched to Amigo.

Amigo didn't bill for 2 months. All NPC customers got bills of .2419 per KWh. Some people $1800.

Also they do this to current customers with no warning as soon as their contract runs out.

Stay away from Amigo too!

By: nanny00

nanny00 — Wed, 13 Aug 2008 17:11:59 +0000

I too am a customer. But it clearly states in my terms of service agreement that it is a variable rate. Until this past month. They graciously sent me 30 notice letting me know that my contract was expiring.

GREAT service!!!!!!!

By: henderson

henderson — Sun, 03 Aug 2008 23:17:54 +0000

wowwwwwwwwwwwwwwwww so im not crazy…lol i knew it wasnt jst me….. they acted as if i ws crazy for thinking i ws to be on a renewal contract and set (fixed) rate… wnt frm 12.7 cents per killowatt to 18.60 from less than 100.00bills to 420.00 how do u figure and yet last year with them i paid at this same time of the year… no more than 250.00 … and so i made the switch too …so hoping NEC is as good as they sound on tv commercial…..

By: vickiet

vickiet — Fri, 01 Aug 2008 22:47:12 +0000

i also have been very deceived by cirro energy. my bill trippled in one year. I called them to ask why i was not given a notice before they raise my bill. I also that day told them that I was switching company, and they raised it one more time before my final bill arrived. i hope that you will think twice before you do business with cirro.they are sorry as far as i am concerned