Comments on: Stream Energy Residential Electric Rate

By: mom in league city

mom in league city — Tue, 12 Jan 2010 19:22:53 +0000

I have had stream since 8-05 and have NEVER paid more than 11.9 per KW and have not had any problems. Meters owned by Centerpoint or your lines and poles person and your meter reader has NEVER changed so get your facts right before you blame someone about the eleticity rates and amount used. Sorry you do ont understand.

By: Brenda

Brenda — Wed, 06 Jan 2010 22:35:03 +0000

I have been with Stream for 3 years. My contract will be up in July 2010, and you can bet I will find another light company. I had nothing but trouble with this company for 1 soild year after we had the hurricane in Texas. When you call this company, nobody seems to know what they are doing. They will tell you they will fix it and they don’t. I would not suggest this company to anyone. Not unless you want a lot of headaches.

By: stream

stream — Sun, 03 Jan 2010 20:12:01 +0000

Fellows, calm down, im a CSR for Stream Energy, and trust me, just like many others we mke mistakes. we’re humans what do you expect. we are not computers, plus how do you expect for us to work with out errors, if all you guys do is YELL AT US THE WHOLE TIME!!! we are not at fault, yes we do understand that its fustrating when you make a payment and it doestn show on the system. yes we do understand that its fustrating when you receive a $150-250 ETF when you only transferred your services. but understand that this is all fixible. bill wasnt received? well, fax a Proof of Payment. call back in 1-2 hours to see if we received it then. then it will be fixed. ETF? call us, let us know your still a customer and we will place a ETF waiver, call back in 3-5 business days to verify that it was waived. see 1-2-3, a-b-c. and also understand that for quality purposes we have to advise you of all your past due, current balance, contract expiration dates, etc. etc. and if you dont dial in your account number and last 4 of your SSN we HAVE TO VERIFY ALL OF YOUR INFORMATION. if you were to do that we only have to verify your email! if you have one. also stream does not have bad rates, we have what we call a bundled rate, meaning the rate that we give you, or the rate that you see on the web is the rate that you will be charged if your in that bucket tier. bundled rate is the rate + taxes = stream bundled rate.
go to one of you wonderful, reliant or TXU and you’ll see that the rate they offer is not the rate that you will get, sure they say 9.9 cents for 4 years, but oh boy is that a lie, 9.9 cents is a rate, but that rate is without taxes and their fees. pay close attention to what they tell you. Stream is a Great a company, as long as you know to make your payments on time. we will be glad to help you if your cought in a bad situation, or waive a late fee for you because you were late due to x reason. stay with stream its great

By: David Pierson

David Pierson — Thu, 12 Nov 2009 19:13:37 +0000

I should have read this comment sheet before we swiched to stream,our rates went up !!! after less than a year,we switched to another provider @ lower rates, Then i got letter from steam saying i owe early termination fees in the sume of $250.00 I called stream and talked to manuel,of course it was recorded, talking to him was like [ talking to some one who just got hired w/o training and told to answer the phone] In the mean time i`m having to deal w/their colletion agency, i will make copys of theis letters and take it to court!!!! To charge any additional fees they have to have a positive transaction w/a singed contract…

By: A

Thu, 08 Oct 2009 17:10:58 +0000

They are complete LIARS! Stream Energy does not stand behind their words, they treat you horribly and they actually called me NAMES. I had an employee tell me “just shut up and pay your bill”! Then he hung up! I paid my bill in the amount they told me to, by the day they told me too! Now, I owe more!!!! I am completely outraged at this company and honestly do not see how these people sleep at night, much less how they win those awards they do! WORST DECISION ANYONE COULD POSSIBLY MAKE IS TO JOIN STREAM ENERGY!!!!!!!!!!!!!! I would rather pay higher rates somewhere that treats you like a person!

By: Scott

Scott — Sat, 06 Jun 2009 16:16:07 +0000

Ok I got it all caught up, No power and their web site is not updated, They say is ok but I log in and It still showes 300.01 in FRADULENT CHARGES.

By: Scott

Scott — Sat, 06 Jun 2009 02:28:50 +0000

Well Well, We have had stream since 2005, We moved and took our account with, We had some normal charges,BUT NOW!!!!! Sit back and get this. I moved again, I asked the customer service to do the set up on the 17th of the month, They set it up un the 4th of the month, I called back and got it changed, HOLY SHIT!!! I got a $150.00 early termination fee, I did not terminate! I only change the install date!!! Well I was assured that it would be taken care of, My paper bill no longer showed the charges, For 3 months!! Today 06/05/2009 without warning THEY CUT IT OFF, well I have to pay some fees and maybee it will be turned back before it gets 102 out. 3 differant addresses and no disonnections, 4 years and the GORILLA got me, F*&^$%@! them, As soon as my contract is up I AM OUT!!!!!!!

scondra@hotmail.com

By: Diane Nix

Diane Nix — Tue, 26 May 2009 22:07:39 +0000

Stay away from Stream Energy!

We initially paid our Stream Energy bill on 5/8/09 by check via mail. On 5/21/09 we received a disconnect notice from Stream Energy! The disconnect notice gave the date of 5/19/09 as the disconnect notice (notice this day is already past when we receive the notice!) We paid the bill again the next morning (5/22/09) from our checking account online since we wanted to avoid disconnection. Please note, we have not received ONE phone call or email from Stream Energy notifying that they had not received our payment! If we would have known we could have investigated and done something about it! Today, 5/26/09 our electricity is turned off! We called and made an ADDITIONAL payment plus $44.00 “priority” reconnect notice. After I paid the $44 they notified me that the reconnect still would be approximately 48 hours. We have now paid the bill three times and no power. They kept transferring me around the company and kept blaming another department for the problems. Don’t give yourself an extra headache…its not worth the few cents you are saving with Stream.

By: From Spring Tx

From Spring Tx — Thu, 19 Mar 2009 02:00:09 +0000

STREAM…..BEWARE!!! I had been a customer for over 2yrs. The first 15 mos were great then things went from good to worse.

1. Customer svc is horrible. I’ve stayed on the line for over an hour and half just to speak with a rep regarding an issue with my bill.

2. I was signed up for balance billing Aug 08′ which was a mistake. I never had a correct bill since. After Hurricane Ike, things got worse. I had to call every month to know what I had to pay.
While on balance billing, my account had revolving late fees and past due amounts; in which I was never late and paid my bill in full every month. When I contacted Stream, the rep tells me that all their customers who have balance billing had the same issues with their bill and not to worry.

3. Two months after Hurricane Ike, they “accidently” turned my lights off. Due to my account being on balance billing, “someone” misread my bill and issued a “cut-off” notice. When I spoke with the manager Maria, her only suggestion was to go to my local fire station and borrow a “generator” to use until CenterPoint turn my lights back on. After working all day and sitting in traffic, to come home @ 630PM to find your husband and kids sitting in the dark was unreal. Tears began to fall!!

4.Decided to change companys in Jan 09″. Recieved a bill from Stream for $409 which I paid on 2/12/09. The next day, got a “Final Attempt Before Collection Agency” notice for $109 which was due on 2/13/09. Called Stream, the rep stated that she would place my account in “Open Dispute” to investigate. Recieved a refund chk for $231 from Stream 3 wks later. They said they overcharged me.

5.Recieved a collection letter from “Brown & Joseph LTD” for $97.78 on behalf of Stream 3/10. Contacted Stream they said “even though I was given a refund chk, I still owed them. The young lady cound not explain why I owed the amount. I asked for Corporate’s number, she did not have it, only gave me their address. Contacting PUCT.

If anyone is considering Stream for their light company, be advised! You are in for stressful moments, unanswered questions, and horrible customer service. YOU HAVE BEEN WARNED!!

By: Truthsayer

Truthsayer — Tue, 24 Feb 2009 21:30:36 +0000

You are an idiot. Stream has nothing to do with your meter. How can they price gouge when they are required to take readings from Centrepointe for your bill. a third party that has no interest in doing anything for stream’s benefit. 2006, 2007, 2008 you had high bills. common sense would tell you that your home just uses alot of power during that time of year. I bet if you look at bills before you came to sream it would be the same thing.
stop trying to blame things on others and face reality. you and all people on here are just looking for a scapegoat.
switch to another provider and you will have the same problems.